Service Standards

For anyone who has spent your time in the insurance industry "learning your trade" in a soft market or working with a broker whose sole focus has been to win business on price to be "dumped" in a pre-determined market i.e. without any need to assess the risk(s) or any real broking input, the attached may prove useful.
Alternatively, if, as someone with the responsibility to place you company’s insurance, you don’t recognise too many aspects of the attached because you have focussed (or have been led to focus) upon price alone you may find this article interesting…possibly enlightening. Perhaps even reassuring to discover that thoroughness, risk awareness, loyalty and professionalism can also result in premium stability through "MANAGING THE TOTAL COST OF RISK".    

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