“Insurance isn’t the problem”: correct…the problem is endemic in FS

I like Eric Galbraith and don’t envy him the task “at hand”. Well done for not ducking a real issue for the industry in your Guest Blog BUT please, please, please – for the sake of the hard working, customer-focused, brokers out there – don’t shirk from the message that, unless they start “dieting and exercising” they will not be fit enough to survive in a more testing climate!

It would be as wrong to believe that the problems are exogenous as it would be to suggest they are the fault of Aggregators, any “deal” with BIBA or the input of individuals within the BIBA Executive!

One of the earliest recorded “team builders” put forward this helpful piece of advise a long time ago: “Physician heal thyself” (Luke 4:23). But to do so does require a more holistic perspective because the success or satisfaction of the various parties are inextricably connected: interdependent.

‘Insurance tops the list of complaints’ blares the headline of an article in the Money section of this weekend’s Financial Times featuring the latest annual review of personal finance disputes from the Financial Ombudsman Service (FOS). 

via Insurance isn’t the problem – Insurance Age.

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