Leadership is a service process

I hadn’t specifically considered the ‘leadership’ role as connecting the operational dots but, having identified the worst traits of ‘leaders’ in the prevailing culture, it is beneficial to reiterate the importance of effective information-flow amongst the constituent processes within an organisation.

We always need to remember that INTER-CONNECTED ISN’T INTERDEPENDENT and the most effective, resilient, systems ARE interdependent!

In the future executives are no longer meant to ‘occupy’ structures in order to use them for executing power and status, but are rather expected to create added value-oriented, sustainable processes and to understand leadership as a supportive service process. “The best companies are moving away from purely hierarchical organizational structures…


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