Seth Godin:: Two questions behind every disagreement


There is no getting away from the fact that communication and consistency are critical but so is understanding. If all parties have the same goals [a common purpose] but the language is different, the means of communication unreliable or poorly structured*, the scope for progress is, seriously, hampered because the information-flow between individuals – interdependent components or processes – is impaired and vital signals can become confused or lost.
If the goals diverge, for whatever reason, the purpose may remain similar but the interdependence that is fundamental to a resilient enterprise, strategy or system is lost. This is how organisational silos can occur:
inter-connectedness is a less resilient state than interdependence.

*hierarchical structures  were NOT created to manage information in the Digital Age but to manage people and process in a past era.

Are we on the same team? and

What’s the right path forward?

Most of time, all we talk about is the path, without having the far more important but much more difficult conversation about agendas, goals and tone.

Is this a matter of respect? Power? Do you come out ahead if I fail? Has someone undercut you? Do we both want the same thing to happen here?

Read more

Seeing beyond flags of convenience for a virtuous ‘circle of life’


Don’t think ill of me because this (lengthy) extract is taken from an article I wrote earlier in the year [Don’t (just) believe your eyes:: heuristics + complexity = guesswork]. When I re-read it, I reckoned stood up pretty well on its own.

Also, I felt it tied in well with more frequent (and louder) calls for greater transparency and an increased awareness of the “lessons from nature” – that resilience comes from within – that are, so often, overlooked.

I hope you agree.

Too often, in the absence of information that we can understand and trust, we make assumptions based upon what we are TOLD and the outer appearance i.e. what WE see.

Our senses form part of our very own in-built risk management system! But we don’t KNOW as much as we would like to think. That is why we defer to others… 

What do we do when it comes to really big decisions…when we don’t have the opportunity/tools/expertise to establish the FACTS for ourselves? Read more of this post