Knowledge Management [video]


A punchy 3 minute video that, not before time, reminds us how much we take for granted.

David Griffiths with more a notable influence from Dave (Cynefin) Snowden

I would highly recommend some related reading but then mine is hardly an objective viewpoint…as I wrote it! HOWEVER, I can certainly recommend David’s blog for some very interesting reading.

General ignorance:: accident or design?

Just because you haven’t identified that “the problem is the solution” doesn’t mean that others, within your business sector, haven’t developed or imported [exaptation] a strategy from another sector to help them seize invaluable competitive advantage….firms that don’t evolve or adapt to a changed environment are easy targets for new entrants to a market!

Enhanced by Zemanta

General ignorance:: accident or design?


The PROFESSIONAL-NOVICE DIVIDE is something that I have touched upon before, when dealing with “Hierarchies of Understanding” and “The difference between knowledge and understanding”. But, from the evidence of what I have seen in my own industry [insurance] – like wider Society – the gap between the haves and the have-nots, is, if not widening, then certainly not closing! This isn’t only detrimental to current stakeholders and shareholders…

  • job satisfaction
  • employee retention
  • effectiveness and efficiency
  • errors and omissions
  • management and performance
  • governance and compliance
  • profitability
  • resilience and sustainability

…but to those that follow.

I’m sure that there are those conspiracy theorists who would suggest that this is no accident. But I’m not so sure. Although I could be easily persuaded that leaders of the prevailing culture – some of whom view technology, like financial rewards, only in terms of what short term benefits it brings them and their business – still view humans and technology within organisations as separate entities.

How can they be? They are interdependent components in the processes of a business system that has been created to perform a range of functions from which the organisation generates revenue, the means to sustain the enterprise and (hopefully) profit.

This kind of thinking is holding many organisations back!

Read more of this post

Agile or fragile?:: organizational complexity is a waste farm


This article is another example of a lesson for Organizations to be prepared for “exaptation”. I have mentioned (more than once!) about the “universality of systems” and that, organizations that are “too busy chopping wood to sharpen the axe” are doing themselves and their stakeholders a great dis-service. Why not consider and embrace, tried and tested, solutions from other sectors and disciplines…instead of sticking to management structures, that were designed to oversee people and linear processes…in the (now past) Industrial era?

15-Global ChallWe are now inter-connected components in a “Knowledge Economy”, existing in the Digital Age. The most successful Complex systems are those with an interdependent Operational Structure to “support” the effective exchange of information.

Even when unseen, we now appreciate the importance of effective information-flow within and among networks of systems. Although I vaguely recall reading that this isn’t a direct quote from Charles Darwin (I am happy to leave others to investigate that) THE message is clear. He wasn’t talking about organizations per se but he was talking about biological systems:

It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change. In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment.

Yeah we ALL know how tough trading is in the current climate! So, why exacerbate the problem by failing to observe information from the environment?

Read more of this post

Differentiating risk and uncertainty [infographic]: : YOUR feedback required


risk horizonI have sat on this for…months because I:

  • cannot make my mind up how happy I am with it,so
  • I have accepted it is best to view it as a collaborative work in progress
  • wasn’t entirely sure what I was going to do with it or how best to share it
  • am frustrated that people in the “risk business” are unwilling to engage in informed discussion about:
    • business – networks – markets as Complex Systems
    • identified RM failings in
      • conventional Risk/Project Management – Corporate/banking/insurance
      • subjective Risk assessment
      • Risk rating
  • am fed up with people, who should know better:
    • being unable to differentiate between risk and uncertainty, or
    • confusing the two
    • failing to recognise the serious implications of treating uncertainty with risk management tools/techniques and
    • making, dangerously naive, assumptions e.g. Read more of this post

The conundrum facing insurance [courtesy of Clay Shirky]


If guys like Clay Shirky and Seth Godin “did” economics we wouldn’t be in the mess we are in now! These guys don’t think about critical issues in the conventional, College-taught, manner of an unreal world. They focus upon the world AS IT IS, AND NOT HOW WE CONVINCED OURSELVES IT WAS!

The challenge for, such as insurers, is how to embrace the lessons of the “the Digital Age” and to redesign the current, unsustainable, model. Read more of this post