Adaptive Process versus The Sourcerer’s Apprentice


“Adaptive processes are therefore not about being chaotic, creative, un-structured or non-compliant but about using the real-world dynamics of work to create a process that fulfills all goals, follows all compliance rules and can change at the drop of a hat to be better NEXT TIME.”

Edge:: Reinventing Society In The Wake Of Big Data


Edge.org is one of, if not, THE go-to place for insights from great modern thinkers across a range of subjects. Multi-disciplinary is now, increasingly, the way of things in Academia and in business too. Generalists appear to be in the ascendancy as the limitations of the narrow views of, past, over-specialisation and benefits of recognising the universalities of [non-linear] complex systems have become more apparent through examination using the tools that technological innovation have given us.

I had intended to only include one or two extracts from this conversation but I was so inspired I got carried away! Nevertheless I would urge you to follow the link (below) to read the full text and view the interview. Read more of this post

Dilbert “does” Big Data


The thing about Scott Adams is that his finger is often more on the pulse than so many C level Exec’s and sheep with MBA’s! Somebody tell them, “size isn’t everything” and, if all you have are the same old tricks, don’t expect different results.

In the words of those well known business gurus, The Fun Boy Three & Bananarama…“it ain’t what you do it’s the way that you do it, that’s what gets results”.

Hail Dilbert!!!

IBM Insurance:: does the industry really care what customers want? I wonder…


It’s about time I revisited an IBM report from 2008. Why? Because it would appear that NO-ONE IN A POSITION OF INFLUENCE IN INSURANCE SAW, READ, UNDERSTOOD OR ACTIONED ANYTHING THAT IT S-P-E-L-L-E-D OUT!!!

Insurance trnsparency and technologyGuys like Christian Bieck do some really interesting research work. Work that the industry would do well to pay more attention to and this report is a great example of just that: Trust, transparency and technology

How’s this for an introduction?

…what do buyers of insurance really value in insurance? …we found that THE insurance customer and THE customer value do not exist anymore, if they ever did. Insurers who take into account the varied attitudes, values and resulting actions found in today’s markets will have an edge in reaching tomorrow’s customers – and retaining them, despite ever fiercer competition. To achieve this, insurers will need to master trust, transparency and technology…

Read more of this post

Are you equipped to satisfy “the fast and the curious”? – CRM Magazine


Image representing iPad as depicted in CrunchBase

Image via CrunchBase

It won’t come as a major surprise that I am thinking, first and foremost, about insurance brokers engaged in “advising” enterprises from SME to Global Corporate! The message is simple…this is not just about competition but SURVIVAL! If you don’t do it someone else will”.

“It is easier to understand that you face competition than obsolescence”

The world has already changed. And it would be dangerously naive to believe that price is and will continue to be the main differentiator in the Corporate decision-making process. So, instead of looking down your nose at Aggregators and dismissing the possibility that valuable lessons can be learnt from the evolution of Personal Lines, you would be well advised to consider the wise words of Alvin Toffler:

“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”

Read more of this post