Public managers should stop telling people how to behave | guardian.co.uk


Dave Clements has flagged-up further evidence of, what we [at Ontonix] have come to recognise as, EXCESSIVE COMPLEXITY. The inevitable culmination of years [and layers] of mismanagement, fluctuating budgets, changing legislation, increasing regulation, conflicting strategies – often driven by Corporate interests and, of course, a healthy measure of ill-conceived (often purely politically motivated) knee-jerk reactions to the latest crisis.

All-in-all a hybrid form of institutional abuse…the kind that kills trust, fails service users, drains frontline initiative, hurts society and paralyzes the institution!

“Thumbs up” to a transparent Big Society, built from the bottom up: collaboratively. But a “double thumbs down” to a prescriptive, top down approach.     

A truly active citizen acts of their own accord and not according to the imperatives of public management. The good news is that by ditching the policing of people’s behaviour we might emulate the vision of a big society in which responsible citizens take the reins. This is why we should adopt an alternative approach: one that genuinely enables people’s autonomy rather than smothering their initiative.