IBM Global CEO Study 2012:: customer-centricity v industry “eccentricity”


Once you get over any revulsion to the term “customer centricity” it does make really good sense, UNLESS you are one of the many people who can’t see beyond a linear supply chain with customers at one end!

imageI loved the revelation that insurance CEO’s appear to be on-board with the “sentiment”. But then I remembered that, in business (particularly the Financial Sector), there is little scope for sentiment just plenty of time for rhetoric i.e. talking the talk to, such as, IBM, PwC, KPMG, etc.

Customer focus for insurance CEOs means getting everybody involved

  • Employees. “Empowering employees through values” is a key imperative for CEOs in 2012. Technical skills are necessary but not sufficient anymore. Flexibility and communicativeness become the most important personal traits.
  • Partners. “Amplifying innovation with partnerships” means thinking past the traditional partnerships with agents and brokers, to working with third parties in claims remediation and even in underwriting.
  • Finally, the CEOs themselves need to be involved. Customer centricity starts at the top, and 68% of insurance CEOs see customer obsession as the key characteristic a successful CEO needs.
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Revisiting The Limits to Complexity: micro managing your way to macro collapse…


…without losing office or wealth!

PLEASE do yourself a favour and read the full article and ask yourself IF there is any basis to trust in Political and Financial institutions when THEIR agenda(s) have ensured that the handling of the financial crisis has fuelled “civil protest” and, may yet, lead to widespread unrest. By recapitalising the architects of financial collapse Governments and Regulators have allowed them to, further, profit from the economic turmoil they created and for which the weakest in society will continue to pay a heavy price for many years to come.

The graphics are my own. They have embedded links, I hope they help!

"…these same banks were also allowed to securitize many of the underlying loans, sell them off to various institutional investors and market derivative instruments to those clients who wished to gain exposure to the global sub-prime mortgage bonanza. When the greatest financial ponzi scheme known to man eventually collapsed in 2007-08 and it was clear that the global economy faced an imminent depression, governments worldwide decided to "respond".What this response amounted to was an attempt to maintain economic and financial complexity by adding on layer after layer of ever-more complex structures, and suspending/manipulating any measure of reality that was in the least bit accurate.

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SEC “sick” fine joke: <1% of JP Morgan net income


coughs up

How long before American, British and other European citizens determine that “enough is enough”?

“Elites” do not only come in the form identified with the cause of the “Arab Spring”! By now it should be apparent to any informed person, that weak or biased leadership can be as dangerous to a nation’s health and wealth as an oppressive or brutal regime!

I never cease to be amazed how far removed from the sentiment of the populous Regulators and Governments can be.

JPMorgan Coughs Up $153.6 Million to Settle Mortgage Securities Civil Suit

JPMorgan Chase is paying $153.6 million to settle a civil case the Securities and Exchange Commission brought against them on charges that they defrauded investors regarding mortgage securities, Reuters reports. CBS News says that JP Morgan "failed to tell investors that a hedge fund helped select the investment portfolio and then bet that the portfolio would fail," according to the SEC.

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