General ignorance:: accident or design?


The PROFESSIONAL-NOVICE DIVIDE is something that I have touched upon before, when dealing with “Hierarchies of Understanding” and “The difference between knowledge and understanding”. But, from the evidence of what I have seen in my own industry [insurance] – like wider Society – the gap between the haves and the have-nots, is, if not widening, then certainly not closing! This isn’t only detrimental to current stakeholders and shareholders…

  • job satisfaction
  • employee retention
  • effectiveness and efficiency
  • errors and omissions
  • management and performance
  • governance and compliance
  • profitability
  • resilience and sustainability

…but to those that follow.

I’m sure that there are those conspiracy theorists who would suggest that this is no accident. But I’m not so sure. Although I could be easily persuaded that leaders of the prevailing culture – some of whom view technology, like financial rewards, only in terms of what short term benefits it brings them and their business – still view humans and technology within organisations as separate entities.

How can they be? They are interdependent components in the processes of a business system that has been created to perform a range of functions from which the organisation generates revenue, the means to sustain the enterprise and (hopefully) profit.

This kind of thinking is holding many organisations back!

Read more of this post

World Economic Forum:: digital information structure and risk resilience


More critical thinking from WEF. Instead of existing “apart from” digital networks, the “semantic web” is as much apart of us as we are of it! I don’t expect universal agreement but how truly independent are we? How much of what we rely upon, as individuals and businesses, could we do without if we don’t have access to cash to buy food, communications and global logistics?

Understanding and embracing INTERDEPENDENCE would be a good start. After all that is what makes the difference between successful and resilient complex systems and those that are inter-connected but fragile due to ineffective [ambiguous] communications: collaboration not competition. Read more of this post