Seth Godin:: Two questions behind every disagreement

There is no getting away from the fact that communication and consistency are critical but so is understanding. If all parties have the same goals [a common purpose] but the language is different, the means of communication unreliable or poorly structured*, the scope for progress is, seriously, hampered because the information-flow between individuals – interdependent components or processes – is impaired and vital signals can become confused or lost.
If the goals diverge, for whatever reason, the purpose may remain similar but the interdependence that is fundamental to a resilient enterprise, strategy or system is lost. This is how organisational silos can occur:
inter-connectedness is a less resilient state than interdependence.

*hierarchical structures  were NOT created to manage information in the Digital Age but to manage people and process in a past era.

Are we on the same team? and

What’s the right path forward?

Most of time, all we talk about is the path, without having the far more important but much more difficult conversation about agendas, goals and tone.

Is this a matter of respect? Power? Do you come out ahead if I fail? Has someone undercut you? Do we both want the same thing to happen here?

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Why “problem-solving capability” NEEDS enlightened leadership

It can be difficult to understand that common management issues and disappointing business performance can be examined in the context of biological, technological and ecological systems but… they can!

If you don’t believe me, you can, pretty readily, get a copy of Stephen Covey’s famous book, “7 Habits of Highly Effective People”. I seem to recall he talks about INTERDEPENDENCE as a “higher state”. In doing so he is touching upon subjects dear to my heart and often taken for granted by each and every one of us…

…we would not fair terribly well without the unimaginable complexity of the ecosystem, that sustains our planet, or  the enormous biological complexity within the human body. There is a growing appreciation of the universality of systems: to such an extent that business, global financial, IT systems and others are now being viewed in a very different way…

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Key lessons from the book: The 7 Habits of Highly Effective People by Stephen Covey

The 7 Habits of Highly Effective People is a great personal development book, my favourite in its category. It can change your life if you follow it principles. Today, I would like to review the key lessons from the book. 

Key notes:

  • Character and value based ethics (not personality based).
  • Realities and values. Paradigm shift, Difference between principles and values.
  • Effective habits are internalised principles and patterns of behaviour.
  • Maturity continuum – dependence, independence and interdependence
  • Effectiveness and P/PC balance

Habit 1

Be proactive, use your resourcefulness and initiative, do solution selling, act and not be acted upon, proactive language, subordinate feelings to values. Focus on the circle of influence and not the circle of concern. Focus on the ‘be’ as in ‘I can be’ not ‘have’ as in ‘if I have’. Consequences and mistakes are in the circle of concern. Learn from them. Make and keep commitments – Self-awareness and conscience to become aware of strengths and weaknesses and imagination and independent will to make promises, set goals and build strength of character.

Habit 2

All things are created twice. Whether by design or default is in your hands. Take charge of the first creation. Leadership and management. What lies in the centre is the source of your security, guidance, wisdom and power. Principle centre puts all other centres in perspective. Visualise and affirm. A personal mission statement.

Habit 3

Habit 1 and 2 is the foundation where you understand your paradigms and how to shift them. Become incharge with habit 1 and do the first or mental creation with habit 2. Habit 3 teaches effective self-management. Focus on the second quadrant of important but not urgent. Harmony, unity and integrity between your roles and goals, priorities nad plans and desire and discipline. Balance between health, family, professional and personal development.

Six major deposits in emotional bank account – understand the individual, attend to little things, keep commitments, clarify expectations, apologise sincerely if you withdraw.

Habit 4

Think win/win. Five dimensions of win/win are character (integrity, maturity with a balance for courage and consideration, abundance mentality), relationship (go beyond transactional leadership into transformation leadership), agreement (elements made explicit – desired results, guidelines, resources, accountability, consequences). Have systems and processes to support win/win

Habit 5

Seek first to understand and then be understood. Communicate empathically. Don’t prescribe without diagnosis. Do not project your autobiography as a response.

Habit 6

Synergise. Levels of communication are defensive (win/lose), respectful (compromise) and synergistic (win/win). Value the differences.

Habit 7

Sharpen the saw with balanced self-renewal. Physical, spiritual, mental and social/emotional balance. Inside-out approach.

Buy The 7 Habits of Highly Effective People from Amazon.