How much work does Financial Services still have to do?


It is a serious question! It genuinely bothers me that FS is rated as less trusted than banking [Edelman Trust Barometer] for the third straight year.

Equally I am incredulous that the UK insurance industry has the audacity to, still, be talking about increasing “professionalism” when the Aldermanbury Declaration is nothing more than yet another attempt at (well-practised) misdirection…or, if you like, ‘turd-polishing’.

Don’t try to see into the future using the past as your lens!

You are looking in the wrong direction. By all means know about and learn from the past but don’t use the wrong lens to try to look too far ahead. As a concerned mother of my parents’ generation would say “you’ll just strain your eyes”! Look within: not necessarily in some mystical or philosophical sense – although there are numerous historical references that still hold good – but in a practical manner as far as the structure, culture and operation of the business is concerned. And in a metaphorical sense in respect of your own biological system. Read more of this post

Atul Gawande:: Failure and Rescue – The New Yorker

Management of Complexity

Unless I’m very much mistaken this extract, from a truly inspiring piece of writing – from Atul Gawande, author of The Checklist Manifesto – reinforces THE lessons we all need to learn:

"Practise without sound theory does not scale"

It is not sufficient to assume that the appearance of knowledge (including statistical correlations) at physical, conscious* or "superficial" level alone is a reliable basis for decision-making when dealing with high complexity.

“High complexity is incompatible with high precision” – this is known as L. Zadeh’s Principle of Incompatibility

Our (conscious*) cognitive ability is limited so, dealing with complexity, requires synthesis of brain and the sub-conscious mind (our experiential memory): Creative Intelligence – curiosity, cognition and intuition.

Vital systems, networks and sub-systems within complex systems can be invisible to conventional tools. To learn about them requires observation which drives innovation. Because decisions required to maintain the health (or resilience) of complex systems are often counterintuitive so require "deeper" observation e.g. MRI scan, insight and understanding of (causal) interconnectedness.

Read more of this post

Complexity: The power to save lives…or to cost them.


ontomed_logoHealthcare is already something that Ontonix are involved in and have specific products for (click on OntoMed logo).

Very recently I had the privilege of meeting one of Dr Atul Gawande’s colleagues, a Research Fellow, who had been involved in the WHO research referred to in Dr Gawande’s book and that caused such a stir in 2009.

This isn’t his first book . In his book Complications, he  is refreshingly forthright about the nature of the work he undertakes. Gawande describes the tasks of the men and women of the medical trade in a way that many may find unsettling: "We drug people, put needles and tubes into them, manipulate their chemistry, biology, and physics, lay them unconscious and open their bodies up to the world." Even more revealing is the book is divided into sections titled "Fallibility," "Mystery," and "Uncertainty."

The topics Gawande takes on include the practical necessity of having surgical students train on live patients, the confusing psychology of bodily illness, the question of why doctors make mistakes, the repercussions when they descend into periods of incompetence (they often keep practicing), and the peculiarities of relying on intuition in situations of life and death.

Now I don’t profess to be a medical person, but, like anyone else, realise that I may need to rely upon their professional expertise at some point in the future. I find it refreshing that influential people within medicine recognise that COMPLEXITY and UNCERTAINTY can be simplified by asking the right questions in advance. And that, as a result, better outcomes can be achieved.

Maybe, eventually, other professionals, C-level Executives and those that carry the associated financial risks will realise that there are some significant lessons to be learnt from questioning current practises and conventional wisdom.

There is no excuse for "failing to prepare…" and every reason to ask different and better questions.

"Avoidable failures are common and persistent, not to mention demoralizing and frustrating, across many fields — from medicine to finance, business to government," he writes.

"And the reason is increasingly evident: the volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely, or reliably. Knowledge has both saved and burdened us."

via With ‘The Checklist Manifesto,’ Atul Gawande writes a powerful, clear testament to a deceptively simple tool |

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