Sunday, 23 September, 2012 Leave a comment
You MAY model, manage or mitigate aspects of risk…but you MUST prepare for uncertainty!
Tuesday, 8 May, 2012 Leave a comment
“Leaders” in the prevailing culture aren’t good at dealing with the truth…unless it’s their own particular brand. So it doesn’t come as much of surprise that the annual “Edelman Trust Barometer” tends to slip-by almost unnoticed!
After all, if it reinforces that such a vital component is missing from current strategies and, as a “leader”, you KNOW that the path to rebuilding trust is going to be a long and difficult one. Read more of this post
Thursday, 15 March, 2012 Leave a comment
More inconvenient truths for the insurance and banking sector! If it weren’t for the fact that, ultimately, WE FUND the marketing they need to portray themselves, their products and services as something they are not, I would love the delicious irony of an industry that SPENDS such outrageous amounts trying to SELL to us instead of INVESTING to make their marketing promises more of a reality, restore damaged reputations, offer greater value and make their employees roles more fulfilling!
Essentially this means that we pay a high premium, so an industry, [guilty of perpetrating “licensed fraud” such as PPI mis-selling] that we don’t trust, can continue to misrepresent itself and misinform us in an effort to obtain our hard-earned, tax paid, cash.
Does this constitute a win/lose relationship, or what!!?
They have become dependent upon our inertia and misguided belief that Politicians/Regulators will make things “better”. The lack of credible alternatives serves them well, as it maintains the income needed to sustain models that are crippled by the complexity they have created to, so efficiently, strip customer value for themselves.
The full presentation makes for interesting/worrying/challenging (delete as appropriate) reading, as does the Executive Summary (click on infographic) and but before tackling that, here is a little “teaser”.
So, what are the messages that the genuine leaders of tomorrow can take from research such as this?
If you have what it takes you really shouldn’t need me to spell it out BUT here are a few clues:
expertise required (not salespeople)
referrals and recommendation (not sales)
business culture is critical
respect your “human capital”, and…
…give your employees a voice (with the means to communicate freely)
inertia isn’t the same as loyalty
Institutions and their leadership MUST CHANGE to (re)build trust
Of course there are other, less obvious, lessons to learn and it is one thing identifying the problems, another to tailor solutions to a particular business…but, if the process starts with recognition of the issues and a genuine desire to change, it is eminently “do-able”.
In a volatile and uncertain economy effecting change may be the difference between survival and extinction. Innovators and “early adopters” will be the one’s to seize and retain competitive advantage.
Thursday, 23 February, 2012 2 Comments
I can’t speak for anyone else but I have always reckoned that TRUST should be pretty high on the agenda for GOVERNMENTS and FINANCIAL SERVICES!? IF you still listen to “leaders” from either, they will tell you that IS the case.
Of course they do…and if you really want to tax your brain, consider the liar paradox! [have fun]
According to the old adage, “talk is cheap” and, from relatively early in our development, “easy”. Likewise, walking is another “basic” human skill. We see it happening every day in life and, those of us fortunate enough to have been blessed with the ability to do both, practise them on a daily basis…sometimes, even, simultaneously!
SO, it would be reasonable enough to expect that individuals who have reached the upper echelons of their chosen careers would have no difficulty in doing both?
But, there is growing evidence to suggest that this is not the case. The inability of a leader to “walk the talk” is a reliable indicator of a contaminated culture.