Transparency – Trust – Trends – TRANSFORMATION


Sadly, the only thing that has changed since I wrote this (nearly 1 year ago now) is that we haven’t started the recovery because, courtesy of a General Election and Quantitative Easing…storing up MORE DEBT…we were "conned" into believing that things were going to get better.

I fear the bottom line is that the money that has been pumped into the economy (primarily what has gone into the banks) has only served to inflate "new" bubbles.

Roll on 2012!

Transparency – Trust – Trends – TRANSFORMATION Even I am getting fed up listening to the messages that keep going around in my head and sometimes wonder how much EVIDENCE it will take to get the message across…THAT THE FINANCIAL SECTOR & PROFESSIONAL FIRMS THAT ARE “EARLY ADOPTERS” OF A NEWLY TRANSPARENT CULTURE WILL, NOT ONLY, SEIZE THE MORAL HIGH GROUND, BUT GRAB SOME (free) HEADLINES ALONG THE WAY AND GAIN A HUGE COMPETITIVE ADVANTAGE. OK, SO WHAT’S EVIDENCE? Edelman Trust Barometer Wh … Read More

via Get "fit for randomness" [with Ontonix UK]

2010 Report Updates: FS cannot function without trust


This is a “headline” so obvious that it may well be a contender for non-news item of the decade…

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So you would be entitled to assume that strategists within major banks and insurers would be busily scurrying around frantically innovating new products and services that simply ooze customer value. Frankly, anything that rebuilds trust and engenders loyalty, in an effort to undo the reputational damage done in recent years.

Yeah right. Customers aren’t really that important…yet!

I commented upon Edelman Trust Barometer & “Which?” reports earlier in the year – found at the following link:

Transparency – Trust – Trends – TRANSFORMATION

I know I have been going on about this for a long time now BUT, from the distinct lack of any change of attitude or strategy, it appears that the customer message has not been taken on board. Further evidence of the arrogance of FS and, in my humble opinion, a very serious mistake. As we enter, what will be, a difficult and painful period for UK (and beyond) the realisation that the perpetrators of so much of the financial misery have “escaped”, unscathed –  apart from a lot of Governmental and Regulatory rhetoric, will lead to a public backlash! Of course this has most serious implications for Government as society suffers.

FS firms who wait before offering truly innovative solutions and reintroducing customer value – instead of stripping it our for themselves and for their distributions channels – will only confirm, to the informed observer, that they have failed to learn any lesson from past, inglorious, failure.

To adapt the words of Warren Buffett “If value is what you take price is what you will pay

Read more of this post

Transparency – Trust – Trends – TRANSFORMATION


Even I am getting fed up listening to the messages that keep going around in my head and sometimes wonder how much EVIDENCE it will take to get the message across…THAT THE FINANCIAL SECTOR & PROFESSIONAL FIRMS THAT ARE “EARLY ADOPTERS” OF A NEWLY TRANSPARENT CULTURE WILL, NOT ONLY, SEIZE THE MORAL HIGH GROUND, BUT GRAB SOME (free) HEADLINES ALONG THE WAY AND GAIN A HUGE COMPETITIVE ADVANTAGE.

OK, SO WHAT’S EVIDENCE?

Edelman Trust Barometer

Which? magazine

No Transparency = No Trust

These items are really only scratching the surface. And if you believe that this is solely related to “the credit crunch” you would be as well picking up a copy of The Sun or OK because the rest of this is way over your head! Read more of this post